Example 1: https://eskillzlivesupport.freshdesk.com/a/tickets/19249

Thank you for contacting Richardson Accelerate End-User Support! 

We're sorry to hear you are having difficulties logging into your account. We were about to locate your account and see that is 'Pending'. I have resent the Launch Email to assist you with your account confirmation. After receiving the email, kindly click on the purple 'Activate Account' button to confirm your account. You'll be prompted to create a password after which you can then proceed with accessing your confirmed account. 

Should you need assistance with any other issue/inquiry, please feel free to contact us at your convenience. We are more than happy to assist.

Kind Regards,