Proceed with escalating this matter with the help of this SR.

I sincerely apologize you are not seeing all your team members. I will need to submit this issue to Richardson Accelerate Administrators for further assistance with this matter. In order for me to escalate, can you provide me with the following information, please? Thanks!

1. Full Name(s) of missing Team Member(s):
2. Email Address(es) of missing Team Member(s):
3. Company:

After receiving this information, I will proceed with creating a ticket for you.