If a user cannot log in and you see that their account is in an inactive state, please escalate with all the necessary information. 

Note:  We are NOT allowed to change the status of an account. 

It appears that your account is inactive which would prevent you from accessing it. We're sorry for the inconvenience this has caused. I will need to escalate this to the Richardson Accelerate Administrators who can provide further assistance with this matter. As part of the escalation, I would need the following information.

1. Full Name:
2. Company Email Address:
3. Company: 
4. Job Title:
5. Manager's Full Name:
6. Manager's Company Email Address:

After providing this information, I'll provide you with a Ticket ID for the escalation. 

Thank you in advance!